Not getting update from support and it is more than 6 weeks now

Discussion in 'UDOO X86' started by sekarpdkt, Aug 28, 2017.

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  1. sekarpdkt

    sekarpdkt New Member

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    hi

    Can anyone here help me. I sent my fault UDOO performance kit for repair as it was faulty. On 19th Jul 2017 I got a confirmation that the board is received. After that no response for my multiple reminders / follow up. As I was told that they are on vacation and waited last week and was hoping for some update. Even today not received any update / communication.

    Anyone help here? My ticket number is
    Ethernet port not working #890337
     
  2. Laura

    Laura UDOOer

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    The team is catching up with the support tickets. I will send a message to the team member who has been assigned your ticket to request a status update.
     
  3. sekarpdkt

    sekarpdkt New Member

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    Thanks for quick action. Looks like mine is ready for shipment. Not yet received notice from DHL about pick up
     
  4. sekarpdkt

    sekarpdkt New Member

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    I received my unit. Thanks.
     
    Laura likes this.

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