serial port debugger

I followed these instructions-- https://www.udoo.org/docs-neo/Basic_Setup/Serial_Debug_Console.html to try and connect a serial debugger to my windows 7 machine. I downloaded the software, but device manager shows me no serial port connection on COM1, COM2 or COM3. How can i fix this?

 

Did you install the correct win7 driver version (32 or 64 bit)?

 

Yes, I did.

 

Did you try another USB port? Is your device manager complaining about an unknown device?