Fellow UDOOers, I'm not sure if anyone else has had this issue but my UDOO arrived in pretty rough shape inside the yellow envelope. 1. The box was completely crushed but the unit looked in ok shape. 2. Solder joins are poor, in fact two have areas look burnt (low quality / poorly cleansed PCB) 3. Device lights up but multiple SDs and images will not boot (I've tried re-imaging and the troubleshooting steps) I'm not new to these types of devices. I'm currently using raspberry pi, cubieboard, and arduino. I'm pretty sure I got a lemon and the RMA link in the order status page doesn't work. I've submitted the support form and have not received a response. Anyone else dealing with such issues? If so what have you done to resolve hardware issues? Regards, Lu
Still frustrated! Contacted you guys via the online form and was told to provide my order number and address (what a cluster***k). After providing the information I was inform that you are no longer doing RMAs via email and for me to use the ticketing system (SNARF). I've opened a ticket and I've been waiting for another glitch in the process to wow my customer service deprived senses. Long story short, the broken RMA process has me waiting indefinitely for a replacement. UDOO = No service, no product, and no fun, just out of 200 bucks rotating on my thumb hoping to be consumed by a singularity .
