hello, I'm having problems with my order. bought a dual screen + 7 "udoo and my order is being processed today. realized purchase on August 13, 2014. What can I do to get my order or have a refund?
Hi there heitongomes! Just go to http://udoo.org/customer-care and open a ticket! My colleagues will solve your issue.
I created five tickets! but none have been answered! I think they are excluding me and will not send my order! Who do I have to talk to solve my problem? Any e-mail from someone responsible and do not ignore me?
ignore you? i just checked your tickets and ALL of them (5) have been replied. Your package is held in Campinas (Brazil) on the 23rd of September because of customs duties. They tried to contact you several times with no results. We will give you the track number so that you can contact UPS to ask for further information. You can find the tracking number here: http://udoo.org/customer-care/scp/tickets.php?id=1934
Hello, I told ignored becouse I don`t have feed back from the tickets and in my account. I don`t recive any e-mail. And I'm having trouble logging into the ticket system. Please, You can post the UPS code for trakking? Thanks Heiton
Well there's a difference between "ignore" and "I'm having trouble logging into the ticket system". What kind of trouble btw? I understand your frustration, i'd be frustrated too and i hope UPS will solve your problem right away so you can finally get your order. Here's the tracking number: 1ZA0278V0400033323 Let me know once you contacted them or if you have any other trouble.
I don`t Belive!!!!!! My shipping in the UPS was destroy!!!! And the e-mail in the register of the shipping was hei_g@hotmail.com, and my correct e-mail ( my login e-mail) is hei_cg@hotmail.com!!!! I don`t recive noting notification in the status of my account (the status is in processing) and I Never recive a notification from UPS because the e-mail is wrong!!! I had blame? The error was mine? What we can do for resolve this?
is that someone can fix this my email on the site udoo? so I can have access to tickets again! I hope the staff udoo see that the error was not mine and send me again my order, or draw a refund I am very disappointed
Hi there heitongomes, we are currently in touch with UPS to solve your problem. Please be patient, and sorry for the inconvenience.
Hi heitongomes, your new board will be shipped this afternoon or tomorrow in the worst case. The customer care has tried to get in touch with you to tell you this information. Please be patient. Your problem is almost solved. Andrea
Hello Andrea, thank you Very much!! Now I saw the power of udoo team! Pardon if I was stupid at some point, but this situation made me very nervous!
