Hi UDOOers, We officially launched our brand new ticketing system to take care of all the problems our customers are experiencing. This system is fully functional and WILL REPLACE the email method we were previously using. At the bottom of our support section you’ll find the Customer Care widget, clicking on it you’ll enter on: http://www.udoo.org/customer-care/ where you’ll be able to open a new ticket or check your ticket status. There are 3 different help sections: Shipping/Billing: for all the issues regarding lost packages, missing components, order status, payments, address change etc. Technical Support: for all the hardware/software related issues. Return Merchandise Application: for all the return requests. From now on please use the previous contact form only for product info, partnership and news. All the request for Technical support, shipping/billing issues and Return Merchandise Applications will be taken into account only from our Ticketing System. If you don’t feel satisfied with the support you received via email, open a ticket so we can better help you. We’re sure learning from our mistakes and from now on we’ll try to offer an improved customer care service, listening and solving all the users requests and needs in a faster and better way. UDOO Team Source: http://www.udoo.org/udoo-support-ticket-system/
Re: UDOO Support Ticket System UDOO members, please feel free to continue to use the forums as a means for general support. Do your best to review the forums and search for people that have had related issues before submitting a ticket. Unless you are sure its faulty hardware or something similiar there is a good chance the community support here can get you the help you need faster, and it will help reduce the load on the UDOO Ticketing system to let the UDOO guys deal with the urgent cases that only they can help.
